MenuMenu

  1. Home
  2. Around Asia
  3. Meet the AI chatbots replacing India’s call-centre workers

Meet the AI chatbots replacing India’s call-centre workers

Cheap labour and English proficiency helped make India the world’s back office. Now, AI-powered systems are subsuming jobs done by headset-wearing graduates in technical support, customer care, and data management, sparking a scramble to adapt, a Reuters examination found.

Ann Asianews Network

Ann Asianews Network

Dawn

AFP__20230719__33PC4UG__v1__MidRes__NorwayTechnologyAi.jpg

Thematic image only. Business process management employs 1.65 million workers in call centres, payroll, and data handling in India. Hiring has plummeted due to increased automation and digitalisation, despite rising demand for AI coordinators and process analysts, an insider said. PHOTO: AFP

October 16, 2025

scroll to top