December 4, 2025
NEW DELHI – IndiGo has informed the Directorate General of Civil Aviation (DGCA) that it cancelled a total of 1,232 flights in November due to multiple reasons including crew shortage.
The carrier told the DGCA that crew shortage resulting from Flight Duty Time Limitations (FDTL) norms led to the cancellation of as many as 755 flights.
Additionally, the airline said that 258 flights were affected due to airspace restrictions, while an ATC system failure impacted 92 IndiGo flights.
Following reports of disruptions to IndiGo’s flight operations and other services across major airports on Wednesday, the DGCA launched an investigation and asked the airline to “present the facts leading to the current situation, along with plans to mitigate the ongoing delays and cancellations.”
In a statement, the DGCA said it is currently investigating the situation and evaluating measures with the airline to reduce cancellations and delays, in order to minimise passenger inconvenience.
According to the DGCA, IndiGo is taking steps to strengthen crew planning and rostering while adhering to FDTL norms.
“The airline is also enhancing coordination with ATC and airports to manage capacity constraints and improve turnaround and disruption-management processes,” news agency IANS reported.
IndiGo cancelled at least 38 flights from Delhi’s Indira Gandhi International Airport between Tuesday midnight and Wednesday evening due to technical glitches and operational challenges.
More than 70 IndiGo flights were cancelled nationwide, with 42 flights from Bengaluru affected by crew shortage and 32 flights from Mumbai also grounded.
Thousands of passengers faced significant disruption as cancellations and delays impacted travel at major airports across India.
Responding to passengers’ queries on social media, IndiGo apologised for the inconvenience, stating that the delays and cancellations were due to operational reasons.